Warranty and Guarantee

Our jewellery is guaranteed for 12 months and we will offer a replacement if available on any products with an issue due to a manufacturing fault.

Should a replacement not be available we will refund the paid amount for the piece.

Please note that our warranty will not apply in the following circumstances :

- The jewellery item has been mistreated

- The jewellery item has been accidentally damaged

- Gold plated items will naturally wear and tone down after a while, re-plating is not currently offered by clemence wren

- Loss and theft is not included, however if you have a lost an earring do contact us to see if we are able to replace the single item.  We will do all we can to help.